Complaints About Our Service

We are committed to providing all our clients an efficient and professional service, and to charge a fair and reasonable amount for all work carried out.  However, should there be any aspect of our service with which you are unhappy; we will endeavour to do everything we can to address any complaint promptly and effectively with the hope that we can reach an amicable outcome.

If you are a client and have any concerns about the service you receive (including the bill) we ask that in the first instance you address your complaint to the person who has dealt with the matter on a day-to-day basis, and if this is not resolved to your satisfaction, then we would request that this is referred to the Managing Partner, Mrs Lisa Arbon-Donovan (by telephone: 020 7831 9082; by email: ladonovan@knapprichardson.co.uk; in writing: Knapp Richardson Ltd, 29 Lincoln’s Inn Fields
London, WC2A 3EG).  A copy of our complaints handling procedure is available on request.